Refund Policy

India Home Service Refund Policy

At India Home Service, we are dedicated to delivering high-quality home appliance repair services. However, if you are dissatisfied with our services, refunds may be issued under specific circumstances. Please review the following guidelines:

1. Eligibility for Refund

• Service Quality Issues: If the repair does not resolve the problem or the appliance continues to malfunction after our service, you may be eligible for a refund.
• Wrong Service Provided: If an incorrect repair or service was performed, or the issue was misdiagnosed, a refund may be applicable.
• Damage During Repair: If your appliance is damaged during the repair process, we will offer a full refund or repair the damage at no additional cost.

2. Non-Refundable Situations

• Customer-Caused Damage: Refunds will not be issued if the appliance was damaged by the customer after our service or if critical details about the issue were not disclosed prior to repair.
• Third-Party Repairs: If the appliance was serviced by a third party after our repair, refunds will not be provided.

3. How to Request a Refund

To initiate a refund request, follow these steps:

1. Contact Us: Reach out to us within 7 days of the service date. You can email us at indiahomeservice7@gmail.com or call  +91-8766271253.
2. Provide Details: Share your service details, including the appliance type, service date, and any supporting documents (photos, receipts, or bills).
3. Inspection: We may arrange a re-inspection of the appliance at your location to evaluate the issue.

4. Refund Process

• Approval and Processing: Once your refund request is approved, it will be processed within 3-5 business days. Refunds will be issued to the original payment method (credit card, bank transfer, etc.).
• Partial Refunds: In cases of partial dissatisfaction, we may offer a partial refund or re-service at no additional cost.

5. Refund Exceptions

• Refunds will not be provided for issues caused by improper use or failure to follow care instructions after service.
• Refunds are not applicable if user errors or third-party parts are identified as the cause of the problem.

6. Cancellation and Refund for Incomplete Work

• If a service is canceled before completion, a partial refund may be issued based on the work completed up to that point.
• For scheduled services canceled by the customer after confirmation, a cancellation fee may apply.

7. Contact Us

For any questions or concerns about our refund policy, please reach out to us:

• Email: indiahomeservice7@gmail.com
• Phone: +91-8766271253

At India Home Service, we value your satisfaction and are committed to resolving any issues promptly and professionally.